Troubleshooting and FAQ

Common issues and their fixes.

• How do I contact 1smart.link support?

  How to reach 1smart.link support by email and what to include so your issue gets resolved quickly.

• My custom domain isn't verifying

  Step-by-step fixes for when your custom domain fails to verify on 1smart.link including DNS propagation and record conflicts.

• Why isn't my bio page publishing?

  Fixes for when your bio page publish button is greyed out or your page does not appear at its public URL.

• Why isn't my Amazon Ads data loading?

  Fixes for when your Amazon Ads Optimiser dashboard shows no data, stale data, or is stuck on Processing.

• I can't log in — what should I check?

  Common fixes for login problems on 1smart.link including wrong password, unverified email, browser cache, and expired sessions.