I can't log in — what should I check?

If you cannot log in to 1smart.link, the issue almost always falls into one of six categories. This article walks through each cause, explains why it happens, and gives you the steps to fix it.

Work through the causes below in order. Most login problems are resolved within the first two sections.

Wrong password

Symptom: You see an "Invalid email or password" error on the login page.

This is the most common login issue. It simply means the password you entered does not match what is stored for your account.

1. On the login page at www.1smart.link/login, click the Forgot password link.
2. Enter the email address you used when you signed up.
3. Check your inbox for a password-reset email from 1smart.link. The email is sent from the 1smart.link domain.
4. Click the reset link in the email.
5. Choose a new password and confirm it.
6. Return to the login page and sign in with your new password.

Tip: If the reset email does not arrive within two minutes, check your Spam or Junk folder. Some email providers filter automated messages aggressively.

Email not verified

Symptom: You see a "Please verify your email before logging in" message.

Every new account must verify its email address before the first login. When you created your account, a verification email was sent automatically. Until you click the link in that email, the platform will not let you through.

1. Search your inbox (including Spam and Junk folders) for the original verification email from 1smart.link.
2. Click the verification link in the email.
3. Return to the login page and try again.

If you find the email but the link says "token expired", you need a fresh verification email:

1. Go to the login page at www.1smart.link/login.
2. Attempt to log in with your credentials.
3. When the verification prompt appears, use the option to request a new verification email.
4. Check your inbox for the new email and click the link.

Note: Verification links expire after a set period for security reasons. Requesting a new one replaces the old link entirely.

Browser cache or stale session data

Symptom: Login appears to succeed, but you are immediately redirected back to the login page. Alternatively, the dashboard loads but displays broken or stale data.

This happens when your browser holds onto an old authentication token (stored as sl_access_token in localStorage) that the server no longer recognises. The browser thinks you are logged in, the server disagrees, and you end up in a redirect loop.

1. Open an Incognito window (Chrome) or Private window (Firefox/Safari).
2. Navigate to www.1smart.link/login and log in.
3. If login works in the private window, the problem is confirmed as a cache issue.

To fix it in your normal browser:

1. Open your browser's settings or preferences.
2. Navigate to the section for clearing browsing data (often under Privacy or Privacy & Security).
3. Clear cached files and site data specifically for www.1smart.link. You do not need to clear data for all sites.
4. Close and reopen your browser.
5. Log in again at www.1smart.link/login.

Tip: If you are comfortable with developer tools, you can also open the browser console, navigate to Application → Local Storage → www.1smart.link, and delete the sl_access_token entry directly. Then refresh the page.

Access token expired mid-session

Symptom: You were already logged in and using the dashboard, then you were suddenly redirected to the login page without warning.

Access tokens issued by 1smart.link are valid for one hour. A refresh token silently extends your session for up to 30 days of continuous use. If you have not accessed 1smart.link for more than 30 days, the refresh token also expires, and you will be logged out the next time you visit.

This is normal, expected behaviour — not an error.

1. Go to www.1smart.link/login.
2. Log in with your email and password.

No other action is required. Your dashboard, links, campaigns, and settings are all intact. Nothing is lost when a session expires.

Account suspended

Symptom: You see a "Your account is suspended" error after entering your credentials.

Account suspensions happen for specific policy reasons. Common triggers include:

• Three or more Google Safe Browsing flags against links associated with your account.
• A violation of the 1smart.link terms of service or acceptable use policy.
• A manual suspension applied by the platform's admin team.

You cannot resolve a suspension on your own. You need to contact support directly.

1. Send an email to support@1smart.link.
2. Include the email address associated with your suspended account.
3. Describe what you see when you attempt to log in.
4. If possible, attach a screenshot of the error message.

The support team will review your account and respond with next steps.

Typo in your email address

Symptom: You see an "Email not found" error, or the system does not recognise your credentials at all.

This usually means the email address you are typing does not match the one you used during sign-up. It could be a simple typo, or you may have registered with a different address entirely.

1. Double-check the email address for obvious typos — extra spaces, wrong domain (e.g. @gmial.com instead of @gmail.com), or capitalisation differences.
2. Try any alternate email addresses you may have used.
3. Check your email accounts for the original welcome or verification email from 1smart.link to confirm which address you registered with.

If you are certain you have the right email and still see the error, contact support@1smart.link for help locating your account.

Still stuck?

If none of the above resolves your issue, reach out to the support team at support@1smart.link. To help them diagnose the problem quickly, include the following in your email:

• The email address you signed up with.
• The exact error message you see (copy-paste or screenshot).
• The browser and version you are using (e.g. Chrome 120, Safari 17).
• The device and operating system (e.g. Windows laptop, iPhone).
• Whether the issue also happens in an Incognito or Private window.

The more detail you provide upfront, the faster the team can help.

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