Switching plans, cancelling, and refund policy

This guide walks you through every billing action on 1smart.link — upgrading to a higher plan, downgrading, switching billing cycles, cancelling your subscription, and requesting a refund under the 14-day money-back guarantee. All billing is handled securely through Stripe.

Note: You need an active 1smart.link account to follow these steps. Platform pricing is displayed in $. Refund timelines depend on your bank or card provider.

Upgrade to a higher-tier plan

Upgrading moves you to a plan with more features. The change takes effect immediately — no waiting until the next billing cycle.

Log in to your dashboard at www.1smart.link.
Go to Account, or click any Upgrade prompt you see in the dashboard.
On the pricing page, choose the plan you want to move to.
Stripe Checkout opens in a new screen. Enter or confirm your payment details and complete the purchase.
Your new subscription is active straight away. Feature access (such as PPC tools or the full links engine) updates in real time — you can start using everything on the new plan immediately.

Tip: You do not need to cancel your old plan first. The upgrade process handles the transition for you.

Downgrade to a lower-tier plan

Downgrading moves you to a less expensive plan. To avoid disruption, your current plan stays active until the end of the billing period you have already paid for. The lower-tier plan kicks in after that.

Log in to your dashboard at www.1smart.link.
Navigate to Account (or go directly to /dashboard/account).
Click Manage Billing. This opens the Stripe Customer Portal.
In the Customer Portal, select the lower-tier plan you want to switch to.
Confirm the change.

What happens next: You keep full access to your current plan until the end of your paid period. When that period ends, the lower-tier plan begins automatically. There is no double-billing. Features outside your new plan's scope become gated, but no data is deleted — your bio pages, links, QR codes, and Amazon connection state are all preserved.

Switch between Monthly, Quarterly, and Annual billing

You can change your billing cycle — for example, from Monthly to Annual — without changing your plan tier. You can also switch to a different tier and billing cycle at the same time.

Go to Account → Manage Billing to open the Stripe Customer Portal.
Choose the billing cycle (or plan) you want to move to.
Stripe calculates a prorated charge or credit automatically.

How proration works: If you switch from Monthly to Annual mid-cycle, Stripe credits the unused portion of your monthly subscription and applies it against the new annual charge. You only pay the difference. The prorated credit appears on your invoice. If the credit exceeds the new charge (rare, but possible), the difference is refunded to your card.

Switching to a completely different tier — for example, from a full-suite Monthly plan to the Pro "Links Only" plan — works the same way. A prorated refund is applied for the unused portion of the old plan, and the new plan starts with a fresh billing cycle.

Cancel your subscription

Cancellation does not take effect immediately. You keep access until the end of the period you have already paid for.

Go to Account → Manage Billing to open the Stripe Customer Portal.
Click Cancel subscription.
Confirm the cancellation.

What happens next:

Your subscription is marked to cancel at the end of the current billing period.
You retain full access to all paid features until that date.
After the period ends, your account reverts to free-tier access. Paid features are gated but still visible in read-only mode.
A confirmation email is sent to your account email address.

What happens to your data on cancellation

Your data is safe. Nothing is deleted when you cancel.

All bio pages, links, QR codes, custom domains, and Amazon connection state are preserved.
Published pages remain live, but content beyond free-tier limits becomes locked (read-only).
If you resubscribe at any point in the future, full access is restored instantly — no data loss, no re-setup.

14-day money-back guarantee

Every first-time purchase on 1smart.link comes with a 14-day money-back guarantee. If you are not satisfied for any reason, you can request a full refund within 14 days of your initial purchase.

Key details:

The guarantee applies to first-time purchases only — one refund per customer.
It covers any reason. You do not need to justify your request in detail.
Refunds are processed to the original payment method. Funds typically appear within 5–10 business days, depending on your bank.

How to request a refund

Send an email to support@1smart.link.
Include the following information: - Your account email address - Your Stripe receipt number (found in the payment confirmation email from Stripe) - A brief reason for the refund
The support team will process your request. Expect a response within 24 hours on business days.

Refunds after the 14-day window

Refunds outside the 14-day window are not guaranteed. However, the team reviews requests on a case-by-case basis — for example, if a duplicate charge occurred because you switched plans on the same day. Contact support@1smart.link with the details and the team will assess your situation.

When refunds will not be issued

Refunds are declined in the following situations:

Terms of Service violations. Accounts terminated for breaking the Terms of Service are not eligible.
Repeated subscribe-and-refund patterns. If the same customer has already used the money-back guarantee, subsequent refund requests are not honoured.
Chargebacks without prior contact. If you initiate a chargeback through your bank or card provider without first contacting support@1smart.link, the team cannot process a refund on their end. Always email support first.

Switching to a special or multi-year plan

Occasionally, 1smart.link offers special plans (such as a Founders' plan) that require a separate checkout flow. If you are on a monthly subscription and want to move to one of these plans:

Complete the new plan's checkout as directed on the offer page.
Email support@1smart.link and let the team know you have subscribed to the new plan while still on a monthly subscription.
The team will manually cancel your old monthly subscription and issue a prorated refund for the unused portion of the current month.
You will receive an email confirmation once this is done.

Note: The platform does not yet auto-detect and replace an existing subscription when a new one is created through a separate checkout. Emailing support ensures your old plan is cleanly cancelled and you are not billed twice.

Getting help with billing

For any billing question — refund requests, invoice queries, payment failures, or plan changes that you cannot complete through the Customer Portal — email support@1smart.link. Include your account email, Stripe receipt number (if relevant), and a clear description of what you need. The team typically responds within 24 hours on business days.

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