Automations FAQ: what we support, pauses, plan changes and deleting

This article answers the questions members ask most often about their automations workspace — what support can help with, why a workspace pauses, what happens when a plan ends, and how deleting works. Find your question below and read the short answer underneath.

What does 1smart.link support help with?

Support looks after the workspace itself, not the automations you build inside it.

We can help with:

Keeping your workspace running and waking it if it is paused.
Backups and restores.
Updates to your workspace.
Addresses and custom domains.
Anything to do with your 1smart.link account.

We do not build or debug workflows. If a workflow is not doing what you expect, the fastest route is n8n's own documentation and community forum, both linked from inside n8n. The community is large and active, and most common patterns — a website form into a spreadsheet, a new-order notification, a daily summary email — have already been answered there.

Tip: When you ask the community for help, describe what the workflow should do and what it does instead. You will get a faster answer than posting the whole workflow.

Why does my workspace say "Paused for inactivity"?

A workspace pauses automatically when it has had no active workflows and no sign-in for 30 days. This keeps unused workspaces from sitting idle, and it costs you nothing.

Nothing is deleted when a workspace pauses. Your workflows, credentials, history and settings are all exactly as you left them.

To wake it up:

Open the Automations tab in your 1smart.link dashboard.
Click Start on your workspace card.
Wait about a minute. The status changes and your address opens as normal.

Once it is running, any workflows you had switched on begin working again on their usual schedule or trigger.

Note: If you want a workspace to stay running, keep at least one workflow active, or sign in every few weeks.

What happens if my plan ends?

Your workspace is paused and nothing is deleted. You have plenty of time to decide what to do next.

Here is the sequence:

Your plan ends and the workspace pauses. You get an email telling you it has paused.
You get a second email seven days before the workspace would be removed.
If you renew within 45 days, the workspace starts again as soon as your plan is active. Nothing is lost.
If 45 days pass without a renewal, the workspace is removed. A final backup is taken first and kept for 12 months.

If you renew after the workspace has been removed but within those 12 months, contact support and we can look at restoring from that final backup.

How do I delete my workspace?

Deleting is deliberate — it takes a typed confirmation so you cannot do it by accident.

Export a copy first if you want one. Once deleted, you cannot pull anything back from the tab yourself. See article 62 for how to export.
Go to the Automations tab and scroll to the Delete card.
Click Delete workspace.
Type your workspace address into the confirmation field exactly as it appears.
Confirm.

A final backup is taken before the workspace is removed and kept for 12 months. If you change your mind inside that window, contact support and we can discuss bringing it back.

Warning: Deleting cannot be undone from the Automations tab. After you confirm, restoring is only possible by contacting support, and only within the 12-month backup window.

Can I reuse my address after deleting?

Yes. Any name you have used stays reserved for you for 12 months after deletion.

During that time the name field shows Reserved for you when you type it, and nobody else can take it. If you create a new workspace inside those 12 months you can pick the same address straight back up.

After 12 months the reservation lapses and the name becomes available to other members again.

A workflow keeps stopping, or the workspace restarts on its own

Each workspace has a fair-use limit so that one very heavy job cannot slow everything else down. When a workflow pushes past that limit, the workspace restarts automatically and your other workflows carry on as normal.

The usual cause is a single workflow trying to do too much in one go — for example, reading an enormous file in one step, or looping over thousands of rows without a break.

To fix it:

Identify which workflow was running when the restart happened. Check the execution list in n8n and look for the one that stopped part-way.
Split the job into smaller batches. Process a few hundred records at a time rather than everything at once.
Where the workflow reads a large file, break the file up or read it in chunks.
Add a short wait between batches if the workflow is calling an external service repeatedly.
Re-run the workflow and watch the execution list to confirm it now completes.

Smaller batches almost always fix this, and they usually run faster overall because nothing has to restart.

I have lost access to my n8n owner account

Contact 1smart.link support. We can change the owner email on your workspace at your request and help you get back in.

Send the request from the email address on your 1smart.link account so we can confirm the workspace is yours.

Can I have more than one workspace?

One workspace per account. If you need to keep two sets of automations apart, use separate folders and clear workflow names inside the same workspace.

Still stuck?

If your question is not covered here, contact 1smart.link support from your dashboard and include your workspace address. For questions about building or fixing a specific workflow, the n8n documentation and community forum linked inside n8n will get you an answer faster than we can.

n8n is a registered trademark of n8n GmbH. 1smart.link is an independent hosting provider and is not affiliated with or endorsed by n8n GmbH.

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